Technical Service

Warranty
and post-warranty service offer

Zemat Technology Group not only builds reliable machines but we also know how important it is to have professional after-sales support. Our highly trained specialists are available 24/7 to assist in the event of a breakdown or malfunction.

We offer support throughout the warranty period and post-warranty support under an attractive service contract

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Terms and conditions of the warranty service

Zemat Technology Group’s warranty service is available to customers who have purchased our machines. In the event of a breakdown or malfunction within the warranty period, our specialists are on hand to resolve the problem quickly and efficiently. Support includes both repairs and replacement of parts that have broken down.

Using Zemat’s warranty service is a guarantee of the highest quality of service. Repairs are carried out by experienced specialists who are experts in our machines, ensuring that repairs are completed efficiently, allowing production to resume as quickly as possible.

Key benefits of using Zemat’s technical service

Zemat Technology Group’s technical service does not only mean professional support in case of failure It also means access to the latest software updates, technical advice and the opportunity to train operators. Our service team is comprised of experienced specialists who are very familiar with our machines, and are therefore able to quickly diagnose and resolve any problems.

In addition, by using our technical service, you can be sure that all repairs and maintenance are carried out to the highest standards. We only use original spare parts, ensuring the long service life and reliability of our machines.

Post-warranty support – why is it worth it?

Once the warranty period is over, it is still worthwhile to take advantage of our post-warranty support.We offer attractive service contracts that provide regular servicing, maintenance and repairs at preferential prices. This ensures that your machine is always up and running and that any breakdowns are quickly repaired.

Our technical service center helps 24/7. Please check our service offer and if you have any questions or problems go ahead and contact with us:
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We operate all over the world

That’s why when it comes to ensuring your production our team of dedicated service engineers is ready whenever duty calls. We offer worldwide service and maintenance for HF Welding, RF Sealing, Heat and Impulse Welding, Die Cutting and Thermoforming machinery, equipment and parts.

Setting the standard in customer support, we have several technical service teams on site providing telephone or video conference service and support to our customers. Most of our customer’s service issues are resolved over the phone or via video servicing. When necessary, our experienced service engineers are available to make service calls directly to our customers’ locations, nationally and internationally.

We accept service calls for machines of other manufacturers.

Our Service Engineers are using state-of-the-art testing equipment and our EMI MobiLab mobile laboratory to diagnose the problematic issues which allow to provide solutions immediately or suggest the plan of action.